{"id":30930,"date":"2019-09-26T23:00:00","date_gmt":"2019-09-26T22:00:00","guid":{"rendered":"https:\/\/bnssghealthiertogether.org.uk\/library\/management-of-compliments-general-enquiries-and-complaints-policy\/"},"modified":"2019-09-26T23:00:00","modified_gmt":"2019-09-26T22:00:00","slug":"management-of-compliments-general-enquiries-and-complaints-policy","status":"publish","type":"library","link":"https:\/\/bnssghealthiertogether.bisongrid.dev\/ps\/library\/management-of-compliments-general-enquiries-and-complaints-policy\/","title":{"rendered":"\u062f \u0633\u062a\u0627\u06cc\u0646\u06d0\u060c \u0639\u0645\u0648\u0645\u064a \u067e\u0648\u069a\u062a\u0646\u0648 \u0627\u0648 \u0634\u06a9\u0627\u06cc\u062a\u0648\u0646\u0648 \u0645\u062f\u06cc\u0631\u06cc\u062a \u067e\u0627\u0644\u06cc\u0633\u064a"},"content":{"rendered":"<p>\u062f \u062f\u06d0 \u067e\u0627\u0644\u06cc\u0633\u06cd \u0645\u0648\u062e\u0647 \u062f\u0627 \u062f\u0647 \u0686\u06d0 \u0689\u0627\u0689 \u062a\u0631\u0644\u0627\u0633\u0647 \u0634\u064a \u0686\u06d0 \u062f \u0633\u062a\u0627\u06cc\u0646\u06d0\u060c \u0639\u0645\u0648\u0645\u064a \u067e\u0648\u069a\u062a\u0646\u0648 \u0627\u0648 \u0634\u06a9\u0627\u06cc\u062a\u0648\u0646\u0648 \u0627\u062f\u0627\u0631\u0647 \u06a9\u0648\u0644\u0648 \u0644\u067e\u0627\u0631\u0647 \u06cc\u0648 \u067e\u06cc\u0627\u0648\u0693\u06cc \u0633\u06cc\u0633\u067c\u0645 \u0634\u062a\u0648\u0646 \u0644\u0631\u064a \u0686\u06d0 CCG \u062a\u0647 \u0634\u0648\u064a\u060c \u062f\u0627 \u067e\u0647 \u06ab\u0648\u062a\u0647 \u06a9\u0693\u064a \u0686\u06d0 CCG \u0628\u0647 \u0685\u0646\u06ab\u0647 \u0639\u0645\u0648\u0645\u064a \u067e\u0648\u069a\u062a\u0646\u06d0\u060c \u0634\u06a9\u0627\u06cc\u062a\u0648\u0646\u0647 \u0627\u0648 \u0633\u062a\u0627\u06cc\u0646\u06d0 \u067e\u0647 \u062e\u0644\u0627\u0635 \u0627\u0648 \u0628\u06d0 \u0637\u0631\u0641\u0647 \u0689\u0648\u0644 \u0627\u062f\u0627\u0631\u0647 \u06a9\u0693\u064a\u060c \u062a\u0631\u0685\u0648 \u0645\u0633\u062a\u0646\u062f \u06a9\u0693\u064a \u0686\u06d0 \u0685\u0646\u06ab\u0647 CCG \u0627\u0648 \u0686\u06cc\u0631\u06d0 \u0686\u06d0 \u0645\u0646\u0627\u0633\u0628 \u0648\u064a\u060c \u067e\u0631\u0627\u062e\u0647 \u0633\u06cc\u0645\u0647 \u0627\u06cc\u0632 \u0631\u0648\u063a\u062a\u06cc\u0627 \u067e\u0627\u0645\u0644\u0631\u0646\u06d0 \u0633\u06cc\u0633\u067c\u0645 \u0628\u0647 \u062f \u062a\u0631\u0644\u0627\u0633\u0647 \u0634\u0648\u064a \u0646\u0638\u0631\u0648\u0646\u0648 \u0685\u062e\u0647 \u0632\u062f\u0647 \u06a9\u0693\u0647 \u0648\u06a9\u0693\u064a \u0627\u0648 \u0644\u0646\u0689\u06cc\u0632 \u0648\u06a9\u0693\u064a \u0686\u06d0 \u0685\u0646\u06ab\u0647 \u0646\u0638\u0631\u0648\u0646\u0647 \u06a9\u0627\u0631\u0648\u0644 \u06a9\u06cc\u0696\u064a.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>The purpose of this policy is to provide assurance that a robust system is in place to manage compliments, general enquiries and complaints made to the CCG, to outline how the CCG will handle general enquiries, complaints and compliments in an open and unbiased way, to document how the CCG and where appropriate, the wide [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","categories":[280,285],"class_list":["post-30930","library","type-library","status-publish","hentry","category-integrated-care-board","category-policies-and-strategies"],"acf":[],"_links":{"self":[{"href":"https:\/\/bnssghealthiertogether.bisongrid.dev\/ps\/wp-json\/wp\/v2\/library\/30930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bnssghealthiertogether.bisongrid.dev\/ps\/wp-json\/wp\/v2\/library"}],"about":[{"href":"https:\/\/bnssghealthiertogether.bisongrid.dev\/ps\/wp-json\/wp\/v2\/types\/library"}],"version-history":[{"count":0,"href":"https:\/\/bnssghealthiertogether.bisongrid.dev\/ps\/wp-json\/wp\/v2\/library\/30930\/revisions"}],"wp:attachment":[{"href":"https:\/\/bnssghealthiertogether.bisongrid.dev\/ps\/wp-json\/wp\/v2\/media?parent=30930"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bnssghealthiertogether.bisongrid.dev\/ps\/wp-json\/wp\/v2\/categories?post=30930"}],"curies":[{"name":"\u0689\u0628\u0644\u06cc\u0648 \u067e\u064a","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}